Talk to us.Answeredwithin 2 hours.

Three ways, all of them a person. Email guan@lvjiatank.com, call or message +86 186 0534 4338, or use the enquiry form on this page. Sales, engineering and quality all work from the factory in Wucheng County, Dezhou, so there is no call centre in between. A first reply comes back within 2 hours during working hours in China time, and it is an answer rather than an acknowledgement.

Three numbers and one sentence. The stored volume you need, the footprint and headroom you have, and what the water is for. Add a drawing, a specification or a photograph of a sketch if you have one. With those, our engineers can lay a tank out against your space and come back with a general arrangement instead of asking you a list of questions first.

Whichever owns the answer, and this page lists four. Sales for commercial terms and lead times. Engineering and technical support for sizing, drawing review and material selection. Customer service for order status and documents. Quality and compliance for certificates, test reports and inspection. Addressing the right one saves a handover; the routes are set out on the company structure page.

A first reply within 2 hours, and a quotation as soon as there is enough information to draw from. For a standard configuration that can be the same day. For a custom layout the quotation follows the general arrangement drawing, because capacity, panel thickness by course, fittings and packing all change the price. We quote from a drawing rather than from a price list, which is slower to start and far more accurate.

Yes, and there is no charge. Send STEP or IGES for 3D, DWG or DXF for 2D, or a PDF markup. What comes back is a marked-up drawing with the manufacturing issues flagged, not a form letter. What to include and how to name revisions is set out on the technical support page.

Luquantun Town Development Zone, Wucheng County, Dezhou City, Shandong Province, China. That address is where the tanks are pressed, not a sales office, and visits happen there. Tell us roughly when and what you want to see and we will arrange it around the production schedule. If travel is not practical, the factory tour follows the same route through the building.

Yes. The sales and export team supports English and Chinese and covers four export regions alongside the domestic market. Technical correspondence, drawings and certificates are issued in English for export orders. If a term does not translate cleanly, the engineer will say so rather than guess, because a misread dimension is expensive after pressing.

Standard business hours in China Standard Time, UTC+8. Messages that arrive overnight are answered at the start of the next working day, and the 2 hour first reply is measured within working hours. If your project has a deadline that does not fit those hours, say so in the first message and we will agree a call time rather than trade emails across time zones.

Yes. We sell under our own name on Alibaba.com as an SGS-verified custom manufacturer with a 5.0 rating and 100 per cent on-time dispatch. Trade Assurance covers payment and delivery terms if your procurement process needs a marketplace transaction. The details are on the Alibaba store page. The tank is the same either way.

Datasheets, technical specifications, CAD blocks in DWG and STEP, the product catalog and the company profile, all on the downloads page. Certificates, including five GB/T 17219 drinking water contact reports, ISO 9001, ISO 14001, ISO 45001 and CE to EN 13280:2001, are listed with their numbers on the certifications page. Stamped copies for a tender are issued on request.

Yes. A single tank is a normal order here because everything is built to order rather than picked from stock. The only practical limit is freight: one crate equals one tank, so a very small tank shipping alone carries a disproportionate cost, and we will tell you if consolidating or a local alternative makes more sense for you.

The approved general arrangement becomes the document everything is measured against. Panels are pressed, punched and kitted to it, inspection checks against it rather than against the last batch, the tank is water tested, then stripped, crated and shipped through Tianjin or Qingdao. You can follow the whole route on the factory tour, and see finished projects in the case studies.

Your message goes to the department that owns it and one engineer takes the file. You get a first reply within 2 hours, then a general arrangement drawing for the water tank if there is enough information to draw from. Nothing is cut until you approve that drawing. From there the water tank is pressed, inspected, water tested, crated and shipped.

Yes, and quote the water tank drawing number rather than the date you ordered. Customer service handles status and documents, quality and compliance handles test reports and certificates, and engineering handles anything about the water tank itself. Using the right department saves a handover; the routes are listed above.

Yes, on the same number as the phone line, +86 186 0534 4338. For anything involving a drawing, email is better: guan@lvjiatank.com. A water tank drawing compressed by a messaging app loses the dimensions that matter, and a misread dimension is expensive once the water tank panels are pressed.

No. Sizing advice, water tank drawing review and a general arrangement are all free before an order exists, because a specification that cannot be built helps nobody. If we cannot make what you need we will say so rather than quote around it. When you contact water tank manufacturer LVJIA you are reaching engineers, not a lead form.

Ask anyway. A large share of the enquiries here start as a rough idea rather than a specification, and the first reply is usually two or three questions that narrow it quickly: how much you need to store, where it has to sit, and what the water is for. From those three answers an engineer can sketch a layout and give you a realistic budget figure before you commit to anything.

Yes, and for a complex layout it usually saves a week of email. Suggest two or three times that suit your time zone and we will confirm one; the engineer joins from the office beside the production lines, so they can walk to the floor mid-call if a question needs it. Send the drawing beforehand so the call starts with the markup rather than the introductions.

Sales arranges visits, and it helps to say what you want to see. A visit timed to your own production run is more useful than a general tour, and we will schedule it that way where the plan allows. The address is Luquantun Town Development Zone, Wucheng County, Dezhou City, Shandong Province, China. If you cannot travel, take the virtual tour instead.

If you already know the material, go straight to the range: GRP/FRP/SMC, stainless steel, hot-dip galvanized, enameled steel or BDF underground water tanks, 13 models in each. If you do not, send the duty, the footprint and the water chemistry and an engineer will tell you which range fits and why. Browsing first is fine too, the full catalogue shows all 65.